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Return Policy

If you are not completely satisfied with your KitchenAid® Artisan® Stand Mixer with bonus Flex Edge Beater and Ice Cream Maker attachment, you may return it for a refund of the purchase price plus applicable sales tax. Simply call KitchenAid within 30 days of delivery of your KitchenAid® Artisan® Stand Mixer TV Offer and speak to one of our Customer Service Agents to obtain the information you’ll need to return the Artisan® Stand Mixer, bonus Flex Edge Beater and Ice Cream Maker attachment. You may also return any attachments or accessories purchased. Please keep the recipe book as our gift for trying the KitchenAid® Artisan® Stand Mixer. All returns must include a Return Merchandise Authorization (RMA) number, which is obtained by calling KitchenAid Customer Service at (855) 845-9684 to schedule your return and receive your RMA number.

Once you have your RMA number and Return Form, place your KitchenAid® Artisan® Stand Mixer in the original packaging as well as the bonus Ice Cream Maker attachment and the Flex Edge Beater, and complete the Return Form. You may also return any purchased attachments or accessories with this process. This Return form can be printed from kitchenaidtvoffer.com or if you do not have access to Internet, this form can be mailed to you. Include a copy of your order confirmation along with Return Form. A Fed Ex prepaid return label will be mailed or emailed to you when you call for your RMA number.

Put the prepaid FedEx label on your package, and on the outside of the carton(s), underneath your return address, write your RMA number. Please also write Dock #40 on carton. This will ensure your credit will be processed in a timely manner.

You should receive a refund to your credit card within 7 – 10 days from when KitchenAid processes your returned product.

Product Return Form